"I don’t think much of the big airlines and the way they run their businesses. But, generally speaking, I like hotels. A lot.
Compared with the do-it-our-way airlines, hotels offer a panoply of choices. There seems to be a style of hotel for every $5 on the nightly-rate scale. Everyone from the janitor to the general manager seems empowered to fix something when a problem arises. Unlike the airlines, hotels don’t move in infuriating lockstep on prices or policies." ...more>>