Back to it. The trip to Dallas was a bust after all. It was a great accomplishment to have been invited to training in the first place. Southwest Airlines receives on average 10,000 applications a month and I was one of seventy-three to have made it though the process of being picked for an initial Group Information Session, two one-on-one interviews, and finally, an invitation to training in Dallas. I put on my best suit, the smile and the positive attitude that have always been a part of my long career in customer service, but I was just too far behind the curve on several pages of information I was to have memorized on arrival. I studied, but I also worked, watched my kids, and slept. I should have studied more. I should have recruited my wife to help me study, but we hardly see each other as it is. It's a busy life and it was just too much. Overwhelmed. Daunted. In over my head. And so, I returned home.
Not quite feeling the failure considering how much I accomplished to have made it as far as I did, but I still fell short of the goal. Like an NFL team with a slow start to the season but a string of heart-stopping victories to make the playoffs, only to fall short one game shy of the Super Bowl, that's how I felt flying home Monday night. There's measurable pride in this setback. As Coach Fisher told his Titans after their Super Bowl loss to close out the '99 NFL season, "A setback is a setup for a comeback."
We'll see. Back to it.